In 2013, I took a position as training director of a crisis hotline. The majority of call agents worked remotely from locations all around the world. Even though the virtual training program was successful, the process could have benefited from an AAR during the train the trainer phase.
Addressing generational differences in course design is an important, yet challenging task for instructional designers. In theory, design for younger learners is less complex than design for mixed-age adult learners. Much has been written comparing Baby Boomers to Millennials; however, today’s secondary schools are not filled with millennials. These students are from Generation Z (also known as post-millennials, iGeneration, Homeland generation).